1.888.877.2636 |

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FAQs Relating to COVID-19


Q: Are you accepting and processing orders? 

A: Yes, CODO online is open for business. We continue to process online orders and we are shipping the same business day as usual. 


Q: Is my order safe? 

A: We are following all CDC business guidelines as detailed at the link below.  As an extra precaution we sanitize our facility with ozone on a regular basis.

https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html


Q: Is your delivery time extended?

A: All orders placed before 2pm Eastern Time are shipped the same business day. We also ship on Saturdays until noon. USPS and FedEx are making deliveries as expected. 


Q: Are you charging extra for delivery?

A: No, we do not charge extra. Expedited USPS delivery is FREE, and FedEx delivery is a flat $30. 


Q: What if I don’t like the product? Can I return it as usual? 

A: Absolutely! We offer free 30-day returns - no questions asked - just keep the security tag attached. We also offer a lifetime guarantee of authenticity, and will refund 100% of your purchase if you ever find that your purchase is not authentic. 


Q: What is the status of other ultra luxury resale websites? 

A: Please check with each reseller individually before you purchase. Some resellers continue to take orders, however they are delaying shipments until further notice. 


Q: Is your physical store at 43 Greenwich Ave, Greenwich, CT open?
A: The physical store located in Greenwich, CT will reopen when the Connecticut Governor's Office lifts the order for all non-essential businesses to remain closed. Our online store continues to operate as usual. 


If you have other questions please call us at 1-888-877-2636 or email at info@couturedossier.com




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