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FAQs Relating to COVID-19


Q: Are you accepting and processing orders? 

A: Yes. Both CODOGIRL online and physical store in Greenwich, Connecticut are open for business. Online orders placed before 2pm are fulfilled the same business day, as usual. 


Q: Is my order safe? 

A: We are following all CDC and State guidelines as mandate at the Federal and State levels:

https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html

https://portal.ct.gov/Coronavirus/Safety/SAFE-STORE-Guidance-for-retail-establishments


Q: Is your delivery time extended?

A: All orders placed before 2pm Eastern Time are shipped the same business day. We also ship on Saturdays until noon. USPS and FedEx are making deliveries as expected. 


Q: Are you charging extra for delivery?

A: No, we do not charge extra. Expedited USPS delivery is FREE, and FedEx delivery is a flat $30. 


Q: What if I don’t like the product? Can I return it as usual? 

A: Absolutely! We offer free 30-day returns - no questions asked - just keep the security tag attached. We also offer a lifetime guarantee of authenticity, and will refund 100% of your purchase if you ever find that your purchase is not authentic. 


Q: What is the status of other ultra luxury resale websites? 

A: Please check with each reseller individually before you purchase. Some resellers continue to take orders, however they are delaying shipments until further notice. 


If you have other questions please call us at 1-888-877-2636 or email at info@couturedossier.com



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